Terms and Conditions

Group tour photo 2017 Photo taken by: Bente Stern (Flying Kiwi Traveller)

Flying Kiwi Terms and Conditions

For all bookings departing before 1st October 2020, we’ve made some changes to our terms & conditions given the current uncertainty surrounding travel. Rest assured; we’re doing everything we can to help you navigate this evolving situation we’re all facing with Covid-19.

In this ever-changing environment, we understand that you may feel in need of some added flexibility, so please read on to consider your options. These will supersede our current terms and conditions until 31 May 2020 at which time they will be reviewed.

For the latest updates on Covid-19 in New Zealand click here.

Tours departing prior to 31 August, 2020 have been suspended

Due to the recent announcement made by the New Zealand Government to further restrict entry into and travel around New Zealand, Flying Kiwi has made the difficult but necessary decision to suspend tours departing prior to 31 August, 2020. This provides travelers with assurance and the flexibility to postpone their trip to be enjoyed fully at a later date.

Please note; this suspension excludes our July Student Tour at this stage as students are already in New Zealand.

We will continue to monitor developments and if travel restrictions continue, a further suspension of tours will be applied. 

If your tour has been suspended you will receive a Future Tour Credit which is valued at 100% of the price paid for your tour and any ancillary services including pre-paid hostels and optional activities. Future Tour Credit is non-refundable and can be redeemed against any Flying Kiwi tour departing before 23 April 2022. Flying Kiwi is not responsible for any incidental expenses that may be incurred as a result of a suspended tour such as flights or visa costs.

If you booked through a travel agent or have travel insurance then please contact them directly to find out your entitlements.

If your tour is beyond the suspension date

If you are travelling after 31 August 2020 and for any reason it is necessary to cancel a reservation, or you do not show for your tour departure the following will apply:

- Cancellations more than 42 days (6 weeks) prior to departure: loss of 30% of total trip fees
- Cancellations between 42 and 14 days before departure: loss of 50% of total trip fees
- Cancellations within 13 days of departure: full loss of trip fees excluding optional hires (sleeping bags, bikes)

You are also able to reschedule your tour at no charge, up to 7 days prior to departure.

We recommend you take out travel insurance covering medical expenses, personal accident, cancellation and personal property.

Please be aware that if you have booked through a third party like a travel agent, their cancellation policy and terms and conditions may differ to our own. Be sure to check their particular terms and conditions, including cancellation policy, as they will apply should your circumstances change.

Flying Kiwi reserves the right to make changes to our itineraries or cancel any trip, at any time prior to departure if something beyond the control of Flying Kiwi deems it necessary, including but not exclusive to; natural disasters, terrorism, weather or other external events. Please note; Flying Kiwi is not responsible for any incidental expenses that you may have incurred as a result of the cancellation such flights or visa costs.

Disruptions to your tour while travelling

Flying Kiwi will not be held liable for unforeseen disruptions to your trip that are beyond our control (weather, natural disasters, third party service changes, etc). We will always endeavor to assist you but you will need to refer to your Travel Insurance policy for details of what you are covered for in regards to unforeseen disruptions, cancelling and cutting short your trip, delayed departures, accident and medical.

Travel Insurance

We strongly recommend passengers take out travel insurance to cover any unforeseen disruptions to your trip that are beyond our control (weather, natural disasters, third party service changes, etc). Your insurance should also provide cover against personal accident, medical expenses, emergency repatriation and personal liability as well as any adventure activities not covered under a standard insurance policy. Flying Kiwi are not liable for any lack of insurance on your behalf. We recommend getting a travel insurance quote from World Nomads.

Booking & Payment Options

Summer Tours (Oct - April) 

- Pay in full at the time of booking OR
- Confirm your seat with a 30% deposit, full payment is then due 42 days (6 weeks) prior to trip departure

Winter Tours (July - August)

- Pay in full at the time of booking OR
- Confirm your seat with a $NZ400 deposit, full payment is then due 28 days (4 weeks) prior to trip departure


  • All optional activities offered during the tour are operated by independent companies and are an additional cost to the tour price (unless stated otherwise in itinerary).  We carefully select well established, professional companies who assume all responsibility for their safety and satisfactory delivery.  Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. For any excursion or activity that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

  • Passengers accept that there are degrees of risk involved with on tour activities such as hiking, swimming, cycling, ball games or snorkeling.

  • No passenger will be permitted to embark or continue on tour whilst their mental/physical condition is, in the opinion of any representative of Flying Kiwi, may render them incapable of safe conduct, or they become objectionable to other passengers, or a hazard to themselves or other passengers. Flying Kiwi will not be responsible for expenses resulting in such persons being precluded from completing the tour.

  • In respect of the flexible style of our product we cannot guarantee that any activity or amenity, especially those we have no direct control over and including those marked optional in our brochure will be available. Failure to participate in, or disputes over any such activity or amenity can in no way be held the responsibility of Flying Kiwi Wilderness Expeditions Ltd. (Flying Kiwi). Inability to visit a location, partake in an event or continue the trip as outlined in our brochure because of an unforeseeable event, weather, road condition or other inhibiting factors can in no way be held to be the responsibility of Flying Kiwi Wilderness Expeditions Ltd.

  • We reserve the right to make changes to our trips, without notice if necessary. Any loss or damage to our equipment through your neglect must be covered by you. If for any reason it is necessary for us to cancel your booking we reserve the right to do so. You will in such a case receive full monies back or be able to change to another trip. Additional expenses, if incurred through any of the above, will be borne by you.


Government regulations forbid smoking in tourist coaches. The majority of hostels also are non-smoking.

Accident Compensation Commission (ACC)

If you are injured whilst in New Zealand ACC may be able to help with the cost of treatment whilst you're in New Zealand. However, it is important to note that you cannot sue for personal injury - ACC replaces that right. In addition, ACC only covers treatment/rehabilitation costs whilst in NZ and is not a replacement for travel insurance.

Fitness and Medicals

Some activities require a reasonable level of fitness. Passengers should be of reasonable health and fitness and carry all required medication. Flying Kiwi must be advised of any prior medical conditions at time of booking.


We make every effort to ensure the accuracy of the advertising, brochure and website information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. The information and prices shown on our website and in our brochures may have changed by the time you come to book your arrangements.

If you have any questions or would like clarification please contact your Flying Kiwi team by email or phone: info@flyingkiwi.com or +6435470171